Privacy Policy

Privacy Policy

At Elyvato, we are fully committed to safeguarding your privacy and ensuring the protection of your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your data when you access our website, mobile applications, and associated services (“Platform”).

By using our platform, you consent to the practices described in this policy.

1. Information We Collect

To provide seamless service, we may collect the following types of information:

• Personal Information: Name, email address, phone number, billing address, profile picture, date of birth, etc.
• Professional Information: Skills, certifications, experience, portfolio links, language proficiencies.
• Technical Information: IP address, browser type, device ID, OS details, login timestamps, geographic location.
• Usage Data: User interactions, time spent on platform, projects viewed, communication logs.
• Cookies & Tracking Technologies: We use cookies and similar tools to enhance user experience, analyze performance, and deliver personalized services.

For a detailed explanation of cookies, refer to our Cookies Policy.

2. Legal Basis for Processing

We collect and process your data under one or more of the following legal grounds:

• Your explicit consent (e.g., newsletter signup, marketing communication).
• To fulfill our contractual obligations (e.g., project transactions).
• Our legitimate business interests, such as platform improvement and fraud detection.
• Compliance with legal obligations, such as tax and audit requirements.

3. How We Use Your Information

We use your data to:

• Facilitate secure, efficient project assignments.
• Verify your identity and ensure profile authenticity.
• Process payments and generate invoices.
• Send important updates, feature alerts, and policy revisions.
• Offer customer support and resolve complaints.
• Analyze user behavior to improve platform functionality.
• Prevent abuse, identity theft, and fraudulent activities.

4. Information Sharing

We do not sell your personal data. We may share your information with:

• Payment processors and financial institutions to complete transactions.
• Third-party vendors (analytics, infrastructure providers) bound by strict confidentiality.
• Legal authorities when required by applicable Indian laws or court orders.

5. Children’s Privacy

Our platform is not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors. If we learn that a child has submitted personal information, we will delete it promptly.

6. Data Retention & Deletion

We retain your data only as long as necessary to:

• Fulfill contractual or legal obligations.
• Provide access to your account and transaction history.
• Comply with applicable laws (e.g., tax or audit requirements).

Data will be permanently deleted after 180 days of account inactivity or upon a verified deletion request, subject to regulatory obligations.

7. User Rights

As a user, you have the right to:

• Access your stored data.
• Correct or update inaccurate information.
• Request account deletion.
• Withdraw consent for data processing at any time.

To exercise these rights, email: support@elyvato.com with the subject line “Data Request – [Your Name]”.

8. Data Security

We use advanced industry standards, including:

• SSL encryption
• Role-based access controls
• Secure server infrastructure
• Regular penetration tests and data audits

Despite our efforts, no system is entirely risk-free. We recommend users use strong passwords and avoid sharing login credentials.

9. Automated Decision-Making & Profiling

Elyvato may use automated systems to assign projects, recommend freelancers, or flag suspicious activity. These processes are designed to optimize efficiency but do not make legally binding decisions without human oversight.

10. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. Please review their respective privacy policies before sharing personal information.

11. Cookies Policy

We use cookies to remember user preferences, track platform performance, and personalize content. Users can manage or disable cookies through browser settings.

For a full list of cookies and their functions, visit our Cookies Policy Page.

12. Grievance Redressal & Complaints

If you have concerns regarding data usage or privacy violations, you can contact our Grievance Officer:

Grievance team/Data Protection Team
Email: grievance@elyvato.com
Address: TMW Pvt. Ltd., 302, H-160, Sector 63, Noida, UP – 201309, India

Complaints will be acknowledged within 48 hours and resolved within 30 days as per Indian IT Rules.

13. Data Breach Notification

In the event of a data breach that may affect your personal information, we will notify impacted users within 72 hours of detection, along with actionable instructions to mitigate risk.

14. User Responsibilities

As a user, you are responsible for:

• Providing accurate and updated information.
• Maintaining the confidentiality of your account credentials.
• Reporting suspicious activities immediately.

15. Updates to this Policy

We may update this policy periodically. Users will be notified via email or dashboard alerts. Continued use of Elyvato after such changes implies acceptance of the revised policy.

If you have questions, please contact us at support@elyvato.com.

Effective Date: July 24, 2025